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Practice Manager

Full-Time | Vienna, VA

About The Women’s Center:

The Women’s Center is a nonprofit community mental health practice located in Vienna, Virginia. We provide high-quality, compassionate, and evidence-based mental health services to individuals and families across the lifespan. Our mission is to significantly improve the mental health and well-being of all members of our community through counseling, education, and support – regardless of ability to pay.

Position Overview:

The Women’s Center is seeking a full-time Practice Manager to oversee the daily administrative and operational functions of our practice. This role plays a critical part in ensuring a smooth and efficient experience for both clients and staff. The Practice Manager will supervise front-end operations, manage practice systems and workflows, and support organizational growth through data analysis and performance monitoring.

This position works closely with the leadership team and serves as a key point of coordination for staff, providers, vendors, and operational partners.

Key Responsibilities:

Operations:

Hire, train, supervise, and evaluate front-end administrative staff.
Manage and coordinate staff schedules to ensure adequate operational coverage.
Oversee the appointment scheduling process to ensure appropriate client-provider matches.
Ensure clear and effective communication across the practice.
Manage daily administrative operations across the Virginia and DC locations.
Serve as the system administrator for the electronic health record (EHR) system.
Act as the primary contact for vendors and facility maintenance needs.
Develop operational documents and workflows and update policies and procedures as needed.

Revenue Growth & Performance Management:

Manage relationships with third-party partners and service providers.
Monitor key performance indicators (KPIs) to ensure operational and financial goals are achieved.
Provide weekly and monthly reports on key metrics to the leadership team.
Collect, analyze, and report data to support fiscal and statistical analysis.
Oversee practice records management functions.
Serve as the primary administrative support contact for clinical staff.

Qualifications:

Bachelor’s degree required.
Minimum 3 years of experience managing front-line personnel and administrative operations in a medical or behavioral health practice.
Proficiency with electronic health record (EHR) systems.
Strong knowledge of HIPAA regulations and healthcare compliance requirements.
Experience with insurance credentialing and contracting.
Strong Microsoft Excel and Access skills.
Excellent leadership, interpersonal, and communication skills.
Strong organizational and time-management abilities with exceptional attention to detail.

EOE

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