Practice Manager
Full-Time | Vienna, VA
About The Women’s Center:
The Women’s Center is a nonprofit community mental health practice located in Vienna, Virginia. We provide high-quality, compassionate, and evidence-based mental health services to individuals and families across the lifespan. Our mission is to significantly improve the mental health and well-being of all members of our community through counseling, education, and support – regardless of ability to pay.
Position Overview:
The Women’s Center is seeking a full-time Practice Manager to oversee the daily administrative and operational functions of our practice. This role plays a critical part in ensuring a smooth and efficient experience for both clients and staff. The Practice Manager will supervise front-end operations, manage practice systems and workflows, and support organizational growth through data analysis and performance monitoring.
This position works closely with the leadership team and serves as a key point of coordination for staff, providers, vendors, and operational partners.
Key Responsibilities:
Operations:
- Hire, train, supervise, and evaluate front-end administrative staff.
- Manage and coordinate staff schedules to ensure adequate operational coverage.
- Oversee the appointment scheduling process to ensure appropriate client-provider matches.
- Ensure clear and effective communication across the practice.
- Manage daily administrative operations across the Virginia and DC locations.
- Serve as the system administrator for the electronic health record (EHR) system.
- Act as the primary contact for vendors and facility maintenance needs.
- Develop operational documents and workflows and update policies and procedures as needed.
Revenue Growth & Performance Management:
- Manage relationships with third-party partners and service providers.
- Monitor key performance indicators (KPIs) to ensure operational and financial goals are achieved.
- Provide weekly and monthly reports on key metrics to the leadership team.
- Collect, analyze, and report data to support fiscal and statistical analysis.
- Oversee practice records management functions.
- Serve as the primary administrative support contact for clinical staff.
Qualifications:
- Bachelor’s degree required.
- Minimum 3 years of experience managing front-line personnel and administrative operations in a medical or behavioral health practice.
- Proficiency with electronic health record (EHR) systems.
- Strong knowledge of HIPAA regulations and healthcare compliance requirements.
- Experience with insurance credentialing and contracting.
- Strong Microsoft Excel and Access skills.
- Excellent leadership, interpersonal, and communication skills.
- Strong organizational and time-management abilities with exceptional attention to detail.
EOE